At the end of each project we ask for feedback so we can learn to make our service better.  And many times we are getting unsolicited feedback.  We are blessed to work with so many nice and appreciative people and are thankful for all the positive things that have been said about us.

It is common to receive feedback either when the customer is very pleased or very disappointed.  I can say with pride that we have never received a negative feedback but have received many positive ones.

Here are some of the feedbacks that we have received:

"Your web site was very user friendly, and your prices most reasonable. However the one thing that sets you apart is your quality friendly service. When dealing on the internet one never knows who is at the other end. In this case it was someone who would be a great neighbor." 

- Dave F. from Livingston, NY

What good/bad do you have to say about the process and communication during the project?

"Your e-mails and phone calls were answered in a timely fashion and contained all of the information I had requested."

What good/bad do you have to say about the quality of the converted images?

"We are impressed with the final product and now wish we hadn't thrown away so many slides that we thought were "beyond help"."

Did you research other options/services?  And if so, what made you decide to go with us?

"Yes, I did research other sites but after many e-mails, phone calls and meeting you personally we felt very comfortable with your ability, your process and the passion you have for your work."

Was the price of the service justified for the goods delivered?

"Your price was very competitive and the quality of the finished product excellent."

Any other comments?

"My wife and I had planned to convert our slides to DVDs in the spring of 2005. We had just about completed our review of 3500 slides and had been communicating with Richard via e-mail.  Along came Katrina and all of our plans changed. We had hurricane damage to our home and moved our slides to my mom's house in Atlanta for safe keeping.  Luckily, we had placed all of our slide trays in plastic bags before the storm and we found them high and dry on our return!

We finally completed the repairs to our home, retrieved our slides from Atlanta and completed our final review in the spring of this year. I had also lost all of my computer data and could not remember Richard's last name or, his website! After many hours of searching the web, I found Richard's web site and contacted him about our project.

We did not feel comfortable mailing all of our precious slides to Richard and decided to deliver them to him in person. We were welcomed into his home and actually spent a couple of hours with him learning about the process and reviewing some of his previous work. We were amazed with his equipment, his process and quality of work. 

We could tell he had great passion for his work and left feeling that our slides were in caring hands and that they would be treated as if they were his own! 

We received the completed "slide show DVDs" and my wife and I plan to surprise our kids for Christmas by giving them cherished memories of their childhoods dating back some 40 years!  Reviewing the slide show brought tears to our eyes as we experienced the way Richard brought the slides back to life! The addition of the music track was an added delight.  

With deep gratitude

- Carol & Johnny D. from Bush, LA

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"You were helpful and responsive.  Responsive and quick"

"Excellent"

"Excellent"

Was the price of the service justified for the goods delivered?

"Absolutely" 

- Michael L. from Haddonfield, NJ

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Communication was excellent.  You were very prompt in responses.  Very clear in our mutual objectives.  Speed was very professional and with a personal touch!"

What good/bad do you have to say about the quality of the converted slides?

"Quality was as good as I could have expected.  The slides were quite old.  I was very pleased with the final product"

What good/bad do you have to say about the professionalism / courtesy during the project?

"Excellent communication.  Appreciated the businesslike yet friendly interaction.  Now you are my friend!"

Any other comments?

"I'd recommend your service to anyone.  Thanks for the great product and manner in which you do business - service with a smile!!!"

- Penny B. from Hillsborough, NJ

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Communication was great.  Made me feel very secure about sending my original slides to you. Very quick response time and you went the extra mile to complete my job before leaving for vacation even though the job took you longer than anticipated.  Very quick response time and you went the extra mile to complete my job before leaving for vacation even though the job took you longer than anticipated"

What good/bad do you have to say about the quality of the converted slides?

"Very good.  Some are not so great but I think it is due to the original poor slide quality"

What good/bad do you have to say about the professionalism / courtesy during the project?

"You were very professional and courteous"

Was the price of the service justified for the goods delivered?

"Very good"

Any other comments?

"Thank you for going above and beyond to make that the digital images of my paintings were as accurate as possible and that you put in the extra time needed"

- Rachel H. from Skaneateles, NY

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"The communication for the conversion shocked me. I am not used to getting responses that day or the next. What else I could say for it, amazing.  I can not believe that you got the project done so fast. On large projects people assume that it will take a lot of time. However, it seemed that I had just sent you the slides when you emailed me saying they were done. This was even after I told you to take your time."

What good/bad do you have to say about the quality of the converted slides?

"The quality of the conversion was a good as your website claimed. Which speaks for itself.  Very few companies or people are as good as they claim but your the exception to the rule."

What good/bad do you have to say about the professionalism/courtesy during the project?

"Well I say anything to do with photos/slides, as far as I am concerned, you are the only company in the business."

Was the price of the service justified for the goods delivered?

"Yes the price was worth it all. It is hard to trust your treasured memories with someone you don't really know. But I had the feeling you were as concerned as much about them as I was. I have had such a wonderful experience with your company I look forward to doing future business with you."

- Randy T. from Bartlesville, OK

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"I was so surprised to have my questions answered in such a fast manner.  I must say communication between us was very nice and  it was great to know the progress of my slides."

What good/bad do you have to say about the quality of the converted slides?

"I am so very pleased with the results of the slides.  I cannot believe how wonderful they came out.  They were all so old and not in very good condition, what a wonderful job you did restoring them."

What good/bad do you have to say about the professionalism/courtesy during the project?

"I cannot say enough about how professional you treated me during the process of having my slides being done.  It is very hard to find service like yours now, and I truly appreciate it."

Was the price of the service justified for the goods delivered?

"Yes, the price of the slides and service I received was very much so justified. 

- Debra C. from Brook Park, OH

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Great reaction to our questions and met our deadline without any problem whatsoever."

What good/bad do you have to say about the quality of the converted slides?

"Considering their age the quality is very good indeed"

What good/bad do you have to say about the professionalism/courtesy during the project?

"Excellent service, very attentive and personable."

Was the price of the service justified for the goods delivered?

''Great value for money."

- Sacha D. from Pointe Pleasant Beach, NJ

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Good customer service and e-mail response...."

What good/bad do you have to say about the quality of the converted slides?

"Very happy with the outcome...."

What good/bad do you have to say about the professionalism/courtesy during the project?

"Let me know status right away, and let me know when they were on their way...."

Was the price of the service justified for the goods delivered?

"Yes .... very satisfied"

- Gene K. from Alexandria, VA

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"A+, Very thorough and speedy response to all questions and other communication."

What good/bad do you have to say about the quality of the converted slides?

"They seemed perfect to me.."

What good/bad do you have to say about the professionalism/courtesy during the project?

"See above, very professional and trustworthy.  I felt safe sending family memorabilia photos across the country to you"

Was the price of the service justified for the goods delivered?

"Yes, good prices compared to what I would have paid locally."

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Excellent on all aspects of communications"

What good/bad do you have to say about the quality of the converted slides?

"Excellent job"

What good/bad do you have to say about the professionalism/courtesy during the project?

"You treated me like a valuable customer, not just another customer"

Was the price of the service justified for the goods delivered?

"I think so"

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Excellent…responsive communication from start to finish.  A pleasure to work with remotely."

What good/bad do you have to say about the quality of the converted slides?

"Excellent and solid conversion..."

What good/bad do you have to say about the professionalism/courtesy during the project?

"Absolutely ..again responsive communication, very willing to accommodate a deadline due to a family event"

Was the price of the service justified for the goods delivered?

"I  was able to save and bring to life older slides.  Besides a slide presentation, planning on using the re-imaged photos for holiday presents for entire family."

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Excellent, better than expected, prompt"

What good/bad do you have to say about the quality of the converted slides?

"Better than expected as time had taken its toll on the 40 year old plus slides but the results were of surprisingly high quality"

What good/bad do you have to say about the professionalism/courtesy during the project?

"Very professional with a warm feel and very courteous and informative"

Was the price of the service justified for the goods delivered?

"Absolutely"

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"I have dealt with hundreds of people through their sites and a guy becomes accustomed to waiting two or three days to get a response.  I emailed a question on Sunday morning and had an answer Sunday around noon.  You will not find that kind of service except from a Mom and Pop business and I applaud you.  It was unbelievable to me that I sent my slides out on Thursday afternoon from New Mexico and by Saturday morning I had my scans delivered to me via email.  It's almost faster than doing yourself."

What good/bad do you have to say about the quality of the converted slides?

"I too, am a digital image specialist and have been for almost six years.  I am also a video editor / producer so I know the industry.  When I do something for someone, I only deliver the best because my reputation is on the line.  When I decided to convert all my old slides (approximately 1500) I went in search of a top of the line scanner.  I know you get what you pay for and for $1500 - $2500 you can get a top of the line slide scanner.  I didn't want to pay that so I went searching and found Mr. Schneitler.  When I got my slides back I knew that he uses one of the top of the line scanners because the scans were as good as they could have been and that can only be done with top notch equipment and the know how to operate it. So...from one guy in the industry to another, my hat is off to you for a superior product and outstanding customer service."

What good/bad do you have to say about the professionalism/courtesy during the project?

"You will not find better service or a better product anywhere on the web or the street.  I am convinced of that.  I have never had service like this professional and trustworthy.  I felt safe sending my family memorabilia photos across the country to you"

Was the price of the service justified for the goods delivered?

"I have over 1500 slides to transfer and will not hesitate one minute to have Mr. Schneitler scan them for me.  He has the scanner and he is taking his own time to scan them which frees me up from having to do it and I don't have to spend the money for the scanner.  The price is cheap and worth every cent."

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Communication was good - you were responsive on a timely basis"

What good/bad do you have to say about the quality of the converted slides?

"Converted slide quality was good"

What good/bad do you have to say about the professionalism/courtesy during the project?

"Very professional"

Was the price of the service justified for the goods delivered?

"Price was very fair - local camera shop quotes were outrageous!!! As much as $4.00 per slide to put on a CD!! they were totally nuts...."

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Excellent responsiveness. I was never for a second worried about the quality of service and felt confident my slides were in good hands."

What good/bad do you have to say about the quality of the converted slides?

"Excellent, especially considering the state and age of the slides."

What good/bad do you have to say about the professionalism/courtesy during the project?

"Excellent. You went well above and beyond the expected service level"

Was the price of the service justified for the goods delivered?

"Absolutely"

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Great communication. Prompt response to my e-mails"

What good/bad do you have to say about the quality of the converted slides?

"A-ok"

What good/bad do you have to say about the professionalism/courtesy during the project?

"All very professional"

Was the price of the service justified for the goods delivered?"Yes"

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"The communication was always prompt, professional and very pleasant"

What good/bad do you have to say about the quality of the converted slides?

"Considering that some of the slides go back 50 years, I am extremely pleased"

What good/bad do you have to say about the professionalism/courtesy during the project?

"As above the procedure was professional"

Was the price of the service justified for the goods delivered?

"Absolutely"

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"You always kept in touch with me so that I knew exactly what was happening and what to expect. The communication was clear and friendly."

What good/bad do you have to say about the quality of the converted slides?

"We were thrilled. The converted slides are excellent."

What good/bad do you have to say about the professionalism/courtesy during the project?

"The whole project was handled in a professional, efficient, and courteous manner."

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Communication about and during the project was top notch.  The project was completed rapidly.  Responses to emails was timely."

What good/bad do you have to say about the quality of the converted slides?

"I was impressed by what you did with just your basis service.  You digitize some over-exposed 46 year old slides that came out great.  I sent my sister copies and she was thrill to get them."

What good/bad do you have to say about the professionalism/courtesy during the project?

"Everything was handled with the utmost professionalism"

Was the price of the service justified for the goods delivered?"Yes.  (I have limited income and I want to archive what I could afford, so naturally I would have liked for it to have been less expensive.  But honestly, I'm not sure how you can do what you did as inexpensively as you did it.  I've been self-employed and I know what one has to gross per hour just to get by)"

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Excellent communication during the project.  Prompt turnaround time on the project.Excellent response to all e-mails."

What good/bad do you have to say about the quality of the converted slides?

"Quality of the converted slides is very good"

What good/bad do you have to say about the professionalism/courtesy during the project?

"All communication during the project was conducted with professional courtesy and    appropriate attention to customer concerns"

Was the price of the service justified for the goods delivered?

"The price of the goods delivered was reasonable"

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Communication was great. You were very clear and very prompt with responses.  Excellent turn around time on project and emails`"

What good/bad do you have to say about the quality of the converted slides?

"They were mostly great"

What good/bad do you have to say about the professionalism/courtesy during the project?

"All top notch"

Was the price of the service justified for the goods delivered?

"Yes"

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Communication was excellent. Speed was super"

What good/bad do you have to say about the quality of the converted slides?

"Considering their age, they were terrific"

What good/bad do you have to say about the professionalism/courtesy during the project?

"We were impressed with both"

Was the price of the service justified for the goods delivered?

"Yes"

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Fast.  Immediate responses.  Very helpful in all ways.  Speed couldn't be better.  This is your strong suite"

What good/bad do you have to say about the quality of the converted slides?

"Quality is very good.  I was impressed with the color balancing on some very old slides"

What good/bad do you have to say about the professionalism/courtesy during the project?

"As above"

Was the price of the service justified for the goods delivered?

"I think so.  About right.  Considering the hassle it would have been for me to try it myself, price is ok."

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Excellent!  Felt I knew what was happening.  Appreciated the rapid response to questions"

What good/bad do you have to say about the quality of the converted slides?

"Quality is very good.  I researched the different techniques for converting old slides to digital.  Your method is highly recommended.  You might want to put a link to a study on your website showing this."

What good/bad do you have to say about the professionalism/courtesy during the project?

"Since the pictures were emotionally important to me I was very grateful for the way you handled this"

Was the price of the service justified for the goods delivered?

"Yes.  Very Fair"

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"The communications were excellent.  I was surprised at how quickly you completed my order"

What good/bad do you have to say about the quality of the converted slides?

"The quality was excellent. I was very pleased with the results"

What good/bad do you have to say about the professionalism/courtesy during the project?

"Very professional, customer oriented service"

Was the price of the service justified for the goods delivered?

"The pricing was very reasonable"

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"The communication was excellent. Everything was clear, well organized and efficient.  The job was done very efficiently and in a timely manner. e-mail communication was excellent"

What good/bad do you have to say about the quality of the converted slides?

"I am very pleased with the result."

What good/bad do you have to say about the professionalism/courtesy during the project?

"The service was very professional and courteous."

Was the price of the service justified for the goods delivered?

"The price is very reasonable."

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Excellent communication.  Speed is faster than a speeding bullet."

What good/bad do you have to say about the quality of the converted slides?

"Very pleased."

What good/bad do you have to say about the professionalism/courtesy during the project?

"It was Royal."

Was the price of the service justified for the goods delivered?

"Without a doubt"

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Communication was excellent.  I couldn't ask or expect better or more responsive inputs.  Speed exceeded our expectations. I though probably it would take weeks or better to get results"

What good/bad do you have to say about the quality of the converted slides?

"Quality of slides converted is good. Based on quality of slides we provided, I think they were great"

What good/bad do you have to say about the professionalism/courtesy during the project?

"Professionalism was clearly demonstrated thru the project. Straight forward and clear answers were provided in timely fashion"

Was the price of the service justified for the goods delivered?

"I think the price was fair, although I don't really have a bench mark to go by"

Other comments?

"It was a pleasure doing business with customer oriented folks. After listening to many tales of "customer no service" (lots on Clark Howard program!) I can say you have been one of the best I have ever encountered. Hope you enjoy many more satisfied customers in future"

What good/bad do you have to say about the communication during the project / speed of the project / response to e-mails?

"Excellent at every step.  Surprisingly fast speed, excellent response to e-mails"

What good/bad do you have to say about the quality of the converted slides?

"Excellent quality digital images, suitable for prints up to 4x6”

What good/bad do you have to say about the professionalism/courtesy during the project?

"Highly professional"

Was the price of the service justified for the goods delivered?

"Excellent value, probably under-priced"